It is with sincerest gratitude that we thank you for your service in the sale of our home.
We felt very confident of your abilities and those of Klein Realty because of our experience as the buyer of the home ten years ago and your representation as our real estate agent and agency. Throughout the process of listing, showing and selling of our home, you have made every effort to keep us informed as to the market sales activity around us and advised us in our best interest. Sometimes the news was good, and sometimes the news was not good, and you were honest in voicing your concerns to us.
Customer service was excellent. Each time we have visited or called the office we had been put in touch with someone that could answer our questions. Selling a home from out of state was difficult, but your staff was eager to help. During that time, there were storms, and even an earthquake that occurred. On request, the staff performed walk-through to report the status of the home to us, checking the heating and cooling, and letting us know if anything was amiss inside and outside. During the entire process, we had felt that we were in “good hands”.
We appreciate the professionalism, knowledge, and service exhibited by you and your staff in the sale of our home.
Best wishes to you and your staff!
A REALTOR must disclose to you in writing, who exactly they represent in any real estate deal. A REALTOR may represent you as a buyer or a seller; he or she may also represent both buyer and seller in the same transaction. Your listing or selling REALTOR is, in law, your agent. An agent owes his or her client the duties of utmost care, integrity, confidentiality and loyalty. Make sure you discuss agency with your REALTOR.